Frequently asked 
 questions 

Q: Are there any special rules for participation?

A: Yes. Participants must be legal residents of the 50 United States and 18 years of age or older. You must have internet access and a mobile device to participate. See Terms and Conditions for complete details.

Q: How will you use my personal information?

A: For full details and/or questions about your personal information, please read the ASU Sun Devil Rewards privacy policy.

Q: I misspelled my email address during registration, and now I can’t get the verification email. What do I do?

A: Please email sundevilrewards@asu.edu. A Sun Devil Rewards customer care representative will edit it for you!

How do I change my account information?

A: Go to the app’s “Profile” screen and follow the directions to update your account. You can change any of the personal information you entered previously when you registered, except for your email address. To change your email, please send a request to sundevilrewards@asu.edu, and a Sun Devil Rewards customer care representative will change it for you!

How do I get my reward(s)?

A: There are four types of rewards in the catalog, and each is received differently:

  • Physical goods — These are physically shipped in the mail. (You will not be charged for any mailing fees!)
  • Experiences — The procedure for redeeming experiences varies; you will be contacted via email with details.
  • Sweepstakes items — You will be contacted via email with details on how you will receive your sweepstakes item if you are selected as a winner.
  • Digital goods – These are emailed to the email address linked to your account.

Q: How do I check in at ASU events to earn Pitchforks?

A: Tap the “Events” tile on your home screen. Find the event for which you want to check in. Tap the maroon button labeled “Check in”. You’re all set and you’ve earned more Pitchforks!

Q: I’m looking for an event I know is happening, but it’s not listed. Why isn’t it showing up?

A: We pull our events into the app through the ASU Events website. If the event doesn’t appear on the site, it won’t display in the app. We’re working with events stakeholders on the importance of listing events through this website.

Q: How do I improve my GPS accuracy?

A: Your mobile device’s location is determined by several factors. GPS satellites, Wi-Fi networks and nearby cell towers all can come into play, with varying degrees of impact and accuracy.

Environmental factors such as buildings or natural features also can affect accuracy. Here are a few steps you can take that may help to improve your location accuracy: If possible, step outside. Turn on Wi-Fi, if available. Try turning location services off, then back on. Restart your phone.

Android users can switch to high accuracy mode (this may use more battery life) by taking the following steps: Navigate to “Settings,” tap “Location” and ensure your “Location Services” is set to “ON.” The first category under “Location” should display as “Mode”; tap that and double check that it’s set to “High” accuracy. Although this uses slightly more battery, it is utilizing all available methods to pinpoint the most accurate location possible.

Q: What are the Sun Devil Rewards usernames for social?

A: Thanks for asking! Our username is @sundevilrewards on Facebook, Twitter, Instagram and Snapchat.

Q: Why don’t I get Pitchforks for sharing to Facebook?

A: Not earning Pitchforks for Facebook shares is a bummer, but Facebook has a policy against incentivizing shares.